TransLink installs bus info screens at UBC transit exchange

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      TransLink has installed information screens throughout the UBC Exchange to give real-time information on next-bus arrivals.

      The regional transit authority said in a December 10 release that the new screens will bring to the busy bus exchange the same level of updated customer communications recently brought to SkyTrain stations.

      A two-year overhaul of closed-circuit cameras, PA speakers, and digital signage at stations on the Millennium and Expo lines finished last March.

      The new screens will be scattered throughout the exchange on bus-stop poles, along with a "centrally located digital information board displaying live system-wide transit information".

      The screens' "full-colour LCD backlighting with larger, clearer text than regular bus stop signs" will display route-change and delay information as well as next-bus arrival times.

      “Quality customer communication is vital to customer experience, and these new screens will greatly enhance trip planning through real-time bus information,” TransLink CEO Kevin Quinn said in the release. “Serving more than 17,000 people on an average weekday this year, UBC Exchange is one of the busiest bus exchanges on our system and this technology will enhance the commute of so many students, faculty members, and visitors.”

      The North Loop of the UBC Exchange
      Wikimedia Commons/Northwest

      UBC Alma Mater Society spokesperson Saad Shoaib said in the release that the student society was "very excited" about the screen installations. “These new information screens, with text-to-speech technology for the visually impaired, will allow thousands of students to track, in real-time, when their bus will be arriving and departing."

      TransLink said in the release that customer feedback and technical evaluations received during the next year will enable it to decide if it should install such screens "at other high-frequency bus exchanges in the future".

      Riders on the Toronto Transit Commission's bus and subway lines saw LCD screens with transit information installed in subway stations and at busy bus shelters beginning in 2011.

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